The alert volume is relative to your computer’s output volume, so if you lower the computer’s volume, alert sounds also play more quietly.Ĭhoose to play a sound when your Mac starts up: To hear the startup chime when you restart your Mac, turn on “Play sound on startup.”Ĭhoose whether to hear user interface sound effects: Your Mac plays sound effects when you perform certain actions, such as dragging an item to the Trash. The alert plays when you select it so you can hear how it sounds.ĭo any of the following to adjust the alert sound.Ĭhange where you hear alerts: Normally you play sound effects through your computer’s internal speakers, but if another sound output device is available, you can choose it from the pop-up menu next to “Play sound effects through.”Īdjust the volume of alerts: Drag the Alert volume slider. (You may need to scroll down.)Ĭlick the pop-up menu next to “Alert sound” on the right, then choose a sound. On your Mac, choose Apple menu > System Settings, then click Sound in the sidebar. Get started with accessibility features.Use Sign in with Apple for apps and websites. Watch and listen together with SharePlay.Share and collaborate on files and folders.Sync music, books, and more between devices.Make and receive phone calls on your Mac.Use one keyboard and mouse to control Mac and iPad.Use Live Text to interact with text in a photo.Make it easier to see what’s on the screen.Install and reinstall apps from the App Store.This would be great for new and ongoing chats. Would be great to have a notification for chat wait time SLA breaks.Would be great to have a new notification setting for "chat assigned to you and or your group". That other group does not get a notification as notifications are only for new chats, status changes, and new user comment(s). The staff then re-assigns the ticket to another group. The other major issue is when a chat comes into a group and an agent in that group determines the request is best to be handled by another group. While #1 would be great for new chats that come in.Would be nice if the Ticket Triggers could run first before notifying agents and only notify the staff in the group the ticket has been routed to. Therefore if an agent clicks the "In Queue" or "Accept" button they get an error message stating that his group does not have permission to view the ticket. Then the triggers kick in and route the ticket to the proper group. This causes all agents in all groups to get a notification that a new chat is in the queue. We are using Ticket Triggers to route chats to groups based on the choices users make when entering the chatbot.We have a fairly large department with multiple groups.
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